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Perfecting the Employee Onboarding Experience
Employee onboarding is a critical but often overlooked step in employee success. Learn how to transform your employee onboarding experience.
Suzanne Olson
Apr 5, 20232 min read
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Want to win in retail? Focus on the basics.
Want to win in retail? Focus on 3 basic fundamentals: Have items in stock, keep your store clean and have great customer service.
Suzanne Olson
Mar 24, 20234 min read
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Top Retail Customer Experience Trends for 2023
The year is already in full swing. As with every year, 2023 promises to be an exciting one in retail–and a successful one for those...
Suzanne Olson
Feb 15, 20236 min read
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The Customer Service You Don't See – Processes That Matter
Have you ever walked into a store and by the time you left you felt better, about yourself, about your purchase and about the brand? Or...
Rachael Elseman
Dec 5, 20225 min read
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